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NorthOne is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A., Member FDIC.

We’ve got your back

Get help from a local customer support expert who understands your business.

Chat with us

Chat with the team in the app or on the web and get hands-on help in a matter of minutes. Just click the Support tab to get started!

Schedule a call

Log in to your NorthOne Account and book a time that works for you. One of our local customer care experts will give you a call.

Send an email

Email our team at support@northone.com and get a fast, human response to your business banking questions.

Experience our best-in-class customer care

Chat was super quick and helpful, highly recommend!

Ashley G

NorthOne’s customer service really guided us through our financial problems when everything was scattered and not in order.

Tim T

I wish more companies were better at customer service like NorthOne!

Ahmed P

I think NorthOne is great. They have exceptional customer service and they are always right there to help you any time.

Alisha F

NorthOne has the friendliest, quickest, and most helpful customer service I’ve ever interacted with.

Jeena R

The customer service team actually cares about you and your business and wants to help.

John W

The customer service was quick, efficient and helpful. I couldn’t be happier.

Ava S

You’ve got this, and we’ve got your back

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NorthOne is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A., Member FDIC.

¹Based on user data.

Our Customer Care team is here to help Monday to Friday, 9AM to 6PM ET (excluding December 25th and January 1st). Send us a message through the mobile app chat, our website, or email us at support@northone.com.

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All trademarks and brand names belong to their respective owners. Use of these trademarks and brand names do not represent endorsement by or association with this card program.

Banking Services provided by The Bancorp Bank, N.A., Member FDIC. The NorthOne Mastercard® Small Business Debit Card is issued by The Bancorp Bank, N.A., Member FDIC pursuant to license by Mastercard International Incorporated and may be used everywhere Debit Mastercard is accepted. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT: To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an Account. What this means for you: When you open an Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a copy of your driver’s license or other identifying documents.